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Customer Care

Safety is our top priority when it comes to candle-making. We take great care to make sure our process is safe and has been thoroughly tested. During our candle-making experience, our knowledgeable chandler assistants will provide detailed instruction on the best practices for a safe and enjoyable experience. We also provide safety equipment and materials to ensure our guests’ safety. We take safety seriously and are committed to providing our guests with the best candle-making experience possible.


We take your privacy seriously. We use the secure Square platform for all our transactions, ensuring your information is kept safe and secure. We only collect the necessary information to complete the transaction and never share any of your personal data with third-parties. Rest assured that your privacy is respected and protected. 

Refund Policy
Refund Policy

Our Refund Policy for Candles is simple: if the candle has not been burned or tampered with, we will provide a full refund. Unfortunately, we cannot offer refunds for any candle-making experiences. If you have any questions about our Refund Policy, please contact us. We are more than happy to help you

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