Last Updated: May 12, 2026

 

The Wax Artist respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, sign up for our newsletter, book an event, contact us, or otherwise interact with us online.

 

By using our website, thewaxartist.com, you agree to the practices described in this Privacy Policy.

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Information We Collect

 

We may collect personal information that you choose to provide to us, including:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment information

• Messages or inquiries you send through contact forms

• Newsletter signup information

• Event booking details

• Any other information you choose to provide when communicating with us

 

We may also collect basic website usage information through tools such as Wix, Google Analytics, and Meta analytics. This may include information such as your browser type, device type, pages visited, general location, and how you interact with our website.

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How We Use Your Information

 

We use the information we collect to:

• Process and fulfill orders

• Manage event bookings

• Respond to questions, messages, and customer service requests

• Send order updates, booking confirmations, or other transactional messages

• Send newsletters, promotions, or updates if you have signed up to receive them

• Improve our website, products, events, and customer experience

• Understand how visitors use our website

• Protect our business, website, customers, and services

 

We do not sell your personal information.

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Payments

 

Purchases and payments are processed through our Square website and payment services. When you make a purchase, your payment information is handled by Square according to their own privacy and security practices.

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The Wax Artist does not directly store full credit card numbers or sensitive payment details.

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Cookies and Website Tracking

 

Our website may use cookies and similar technologies through Wix and other analytics tools. Cookies help the website function properly, remember certain preferences, understand website traffic, and improve the visitor experience.

 

We may also use analytics tools such as Wix Analytics, Google Analytics, and Meta analytics to better understand how visitors interact with our website and content.

 

You can usually adjust your browser settings to refuse or delete cookies. However, some parts of the website may not work properly if cookies are disabled.

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Marketing Emails and SMS Messages

 

If you sign up for our newsletter, promotions, or SMS updates, we may use your contact information to send updates about products, events, special offers, or other news from The Wax Artist.

 

You can unsubscribe from marketing emails or opt out of SMS messages at any time by following the instructions included in those messages.

 

Even if you opt out of marketing communications, we may still send necessary transactional messages related to purchases, bookings, or customer service.

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How We Share Your Information

 

We do not sell your information or share it with unrelated third parties for their own marketing purposes.

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We may share information only when needed to operate our business and website, such as with:

• Website hosting and website service providers, including Wix

• Payment processors, including Square

• Email or SMS service providers

• Analytics tools, including Wix, Google, and Meta

• Service providers that help us operate our website, process orders, manage communications, or improve our services

 

We may also share information if required by law, legal process, or to protect the rights, safety, or property of The Wax Artist, our customers, or others.

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How We Protect Your Information

 

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no website, online service, or electronic storage method is completely secure, so we cannot guarantee absolute security.

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How Long We Keep Information

 

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to process orders, manage bookings, communicate with customers, maintain business records, comply with legal obligations, and resolve disputes.

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Your Privacy Choices

 

You may contact us to request that we update, correct, or delete certain personal information we have about you, unless we need to keep it for legal, business, tax, accounting, or security reasons.

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You may also unsubscribe from marketing emails or opt out of SMS messages at any time using the instructions included in those messages.

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Children’s Privacy

 

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.

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Links to Other Websites

 

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third-party websites. We encourage you to review their privacy policies before providing personal information.

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Washington State Business

 

The Wax Artist is based in Washington State. This Privacy Policy is intended to describe our general privacy practices for customers and website visitors in the United States.

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Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Unless stated otherwise, the current version of this Privacy Policy applies to all information we have collected about you. If we make changes to this Privacy Policy, we will post the updated version on this page before the changes take effect.

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If we make material changes to this Privacy Policy, or if we plan to use your personal information in a way that is different from what was stated at the time it was collected, we will provide notice on our Website before the change becomes effective. Where required, you will have the opportunity to choose whether we may use your information in this new way. If you have opted out of communications from us or deleted your account, we will not contact you directly about these changes, and your personal information will not be used in the new manner.

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Contact Us

 

For questions about this Privacy Policy or how your information is handled, you can contact us at:

 

The Wax Artist
Website: thewaxartist.com
Email: info@thewaxartist.com
Location: Washington State

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Terms & Conditions

Last Updated: May 12, 2026

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Welcome to The Wax Artist. These Terms & Conditions explain the rules for using our website, purchasing products, booking events, signing up for communications, and interacting with us online.

By visiting or using thewaxartist.com, you agree to these Terms & Conditions. If you do not agree, please do not use our website.

About The Wax Artist

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The Wax Artist is a Washington-based small business offering handmade products, candle-making experiences, events, and related services. Our website may allow visitors to browse products, purchase items, view or book events, submit contact forms, and sign up for newsletters or updates.

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Website Use

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You agree to use our website only for lawful purposes. You may not use our website in a way that could damage the site, interfere with other users, attempt to gain unauthorized access, or misuse our content, forms, checkout systems, or services.

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We reserve the right to refuse service, cancel orders, or restrict access to our website if we believe someone is misusing the site or violating these Terms.

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Products and Availability

 

We do our best to accurately describe our products, including photos, pricing, scents, sizes, colors, and other details. However, because many of our products are handmade, slight variations may occur.

Product availability may change at any time. We may limit quantities, discontinue products, update pricing, or make changes to product descriptions without notice.

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Orders and Payments

 

Orders placed through our website are processed using Square. By placing an order, you agree to provide accurate billing, shipping, and contact information.

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Payment information is processed by Square according to Square’s own terms, privacy, and security practices. Square provides payment processing services and maintains its own legal terms for those services.

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The Wax Artist does not directly store full credit card numbers or sensitive payment details.

We reserve the right to cancel or refuse an order if there is an issue with payment, product availability, suspected fraud, incorrect pricing, or another reasonable business concern.

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Shipping, Pickup, and Delivery

 

Shipping, pickup, or delivery options may vary depending on the products ordered and the services available at the time of purchase.

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Customers are responsible for providing accurate shipping or pickup information. The Wax Artist is not responsible for delays or delivery issues caused by incorrect customer information, carrier delays, weather, or other circumstances outside of our control.

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If an order is damaged during shipping, please contact us as soon as possible with your order information and photos of the damaged item and packaging.

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Returns, Refunds, and Exchanges

 

Because many of our products are handmade, seasonal, limited-run, or scent-based, returns and exchanges may be limited.

We want customers to be happy with their purchase, so if there is a problem with your order, please contact us within 7 days of receiving it. We may offer a replacement, store credit, refund, or another reasonable solution depending on the situation.

We may not be able to accept returns or exchanges for:

• Used products

• Custom or personalized items

• Products damaged after delivery

• Sale or clearance items

• Items returned without prior approval

Refunds, when approved, will generally be issued to the original payment method.

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Events and Bookings

 

The Wax Artist may offer candle-making experiences, private events, pop-ups, workshops, or other events.

Event details, pricing, availability, and booking requirements may vary by event. Customers are responsible for reviewing event details before booking.

Unless otherwise stated, event bookings may be subject to limited availability and may require advance payment.

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Event Cancellations and Rescheduling

 

If you need to cancel or reschedule an event booking, please contact us as soon as possible.

Because event supplies, staffing, and preparation may be arranged in advance, cancellation and refund options may depend on the timing of the cancellation and the type of event booked.

Suggested policy language you can adjust:

• Cancellations made at least 48 hours before the event may be eligible for a refund, credit, or rescheduling.

• Cancellations made with less than 24 hours notice may not be eligible for a refund.

• No-shows may not be eligible for a refund or reschedule.

• If The Wax Artist needs to cancel or reschedule an event, we will provide notice when possible and offer a reasonable option such as rescheduling, credit, or refund.

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Gift Cards and Store Credit

 

Gift cards, gift certificates, promotional credits, and store credits may be offered from time to time.

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Gift cards or gift certificates purchased from The Wax Artist will be handled in accordance with applicable law. In Washington State, retail gift cards and gift certificates generally may not expire or carry inactivity fees, with limited exceptions.

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Promotional discounts, loyalty rewards, donated certificates, or special offers may be subject to separate terms or restrictions where allowed by law.

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Newsletter, Email, and SMS Communications

 

If you sign up for our newsletter, email updates, or SMS messages, you agree that The Wax Artist may send you updates about products, events, promotions, and business news.

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You can unsubscribe from marketing emails or opt out of SMS messages at any time by following the instructions included in those messages.

 

Even if you opt out of marketing messages, we may still send necessary transactional messages related to purchases, bookings, customer service, or account-related matters.

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User Submissions and Messages

 

If you submit a message, review, photo, comment, contact form, or other content to The Wax Artist, you agree that the information you provide is accurate and does not violate the rights of others.

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You also give The Wax Artist permission to use messages, reviews, photos, or feedback you voluntarily provide for business purposes, such as customer service, testimonials, marketing, or improving our products and services, unless you tell us otherwise or applicable law requires otherwise.

 

We will not publicly post private contact information such as your email address, phone number, billing address, or payment information.

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Intellectual Property

 

All content on our website, including text, photos, graphics, logos, product names, event names, designs, and other materials, belongs to The Wax Artist or is used with permission.

 

You may not copy, reproduce, modify, distribute, sell, or use our website content for commercial purposes without written permission from The Wax Artist.

 

You may share links to our website or social media pages for personal, non-commercial purposes.

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Third-Party Services and Links

 

Our website may use or link to third-party services, including Square, Wix, Google, Meta, email/SMS providers, analytics tools, and other business service providers.

 

We are not responsible for the content, policies, security, or practices of third-party websites or services. Your use of third-party services may be subject to their own terms and policies.

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Accuracy of Website Information

 

We try to keep our website accurate and up to date, but errors may happen. We do not guarantee that all website content, pricing, availability, product descriptions, event details, or other information will always be complete, current, or error-free.

 

If we discover an error, we reserve the right to correct it, update information, cancel affected orders or bookings, or contact you for clarification.

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Disclaimer of Warranties

 

Our website, products, and services are provided on an “as available” and “as provided” basis.

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We do our best to provide quality products and a positive customer experience, but we do not guarantee that the website will always be available, error-free, secure, or uninterrupted.

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To the fullest extent allowed by law, The Wax Artist disclaims warranties not expressly stated in these Terms.

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Limitation of Liability

 

To the fullest extent allowed by law, The Wax Artist will not be responsible for indirect, incidental, special, or consequential damages related to your use of our website, products, services, events, or third-party services.

 

Our total liability for any claim related to a purchase, booking, product, or service will not exceed the amount you paid for that specific product, booking, or service.

 

Nothing in these Terms is intended to limit rights that cannot be limited under applicable law.

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Indemnification

 

You agree to hold harmless The Wax Artist, its owners, employees, contractors, and partners from claims, damages, losses, or expenses that arise from your misuse of the website, violation of these

Terms, violation of law, or infringement of someone else’s rights.

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Privacy

 

Your use of our website is also covered by our Privacy Policy, which explains how we collect, use, and protect personal information.

 

Please review our Privacy Policy for more information.

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Governing Law

 

These Terms & Conditions are governed by the laws of the State of Washington, without regard to conflict of law rules.

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Any disputes related to these Terms, our website, products, services, or events will be handled under applicable Washington law.

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Changes to These Terms

 

We may update these Terms & Conditions from time to time. When we make changes, we will update the “Last Updated” date at the top of this page.

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The current version of these Terms applies to your use of our website. Continued use of the website after changes are posted means you agree to the updated Terms.

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